Café & Retail
Café, Bar, Retail Store Supervisor | Sept 23 - Feb 24
CherryHill Orchards, Melbourne, Australia
Context and Company Description
CherryHill Orchards, an 80-year-old cherry-producing company near Melbourne, hosts two highly popular annual festivals, attracting 500 to 2,500 guests daily. During the cherry-picking festival, I managed the on-site café, bar, and retail store, leading a team of 15 staff members.
Job Responsibilities:
- Opening and closing the café and retail service points
- Cash management and reconciliation
- Conduct team briefings, allocate staff duties, and coordinate breaks.
- Maintain an exceptionally high standard of customer service.
- Ensure quality control is maintained on all food and drink products.
- Maintain strong team motivation and provide ongoing coaching.
- Count and replenish stock.
- Upselling and Promotion Implementation
- Team Leading
- Responsibilities
- Problem Solving
- Barista Skills
Barista | May 24 – Sept 24
Froth Coffee Van, Broome, Australia
Context and Company Description
The Froth Coffee Van, located in Broome, Australia, is a bustling hotspot known for its exceptional coffee. As the seasonal barista, I frothed up to 500 jugs of milk every morning from 6 AM to noon, managing incredible rushes as customers queued for their coffee. Word of mouth praised us as the best coffee spot in town.
Job Responsibilities:
- Preparing and Serving Coffee and Beverages.
- Operating and Maintaining Equipment.
- Managing Inventory and Stock.
- Ensuring Cleanliness and Hygiene.
- Engaging with Customers and Taking Orders.
- Recommending Menu Items and Upselling.
- Handling Payments and Balancing Registers.
- Maintaining a Welcoming and Positive Atmosphere.
- Barista Skills
- Precision & Accuracy
- Fast Paced Environment
- Consistency
Barista | Dec 23 – May 24
Waterfront on the Pier, Melbourne, Australia
Context and Company Description
Waterfront on the Pier, a stunning Port Melbourne venue with a high-end restaurant and an upstairs event space for 150–200 guests, faced challenging times during my tenure. Hired amidst financial difficulties, I worked as the only Barista, constantly learning and delivering exceptional service to help navigate the venue through this critical period.
Job Responsibilities:
- Preparing and Serving Coffee and Beverages.
- Operating and Maintaining Equipment.
- Managing Inventory and Stock.
- Ensuring Cleanliness and Hygiene.
- Engaging with Customers and Taking Orders.
- Recommending Menu Items and Upselling.
- Handling Payments and Balancing Registers.
- Maintaining a Welcoming and Positive Atmosphere.
- Barista Skills
- Consistency
- Attention to Detail
- Customer Service
My Experiences
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