Management
Café, Bar, Retail Store Supervisor | Sept 23 - Feb 24
CherryHill Orchards, Melbourne, Australia
Context and Company Description
CherryHill Orchards, an 80-year-old cherry-producing company near Melbourne, hosts two highly popular annual festivals, attracting 500 to 2,500 guests daily. During the cherry-picking festival, I managed the on-site café, bar, and retail store, leading a team of 15 staff members.
Job Responsibilities:
- Opening and closing the café and retail service points.
- Cash management and reconciliation.
- Conduct team briefings, allocate staff duties, and coordinate breaks.
- Maintain an exceptionally high standard of customer service.
- Ensure quality control is maintained on all food and drink products.
- Maintain strong team motivation and provide ongoing coaching.
- Count and replenish stock.
- Upselling and Promotion Implementation.
- Team Leading
- Responsibilities
- Problem Solving
- Communication
Event Manager, Maître d’hôtel | May 18 – Nov 22
MPA Restaurant Caterer, Toulouse, France
Context and Company Description
MPA Restaurant Caterer, based in Toulouse, France, provides catering services across the region for weddings, business meetings, sports events, and more. Over years of service, I advanced to managing various events, including coordinating a team of 10 for 150+guest weddings.
Job Responsibilities:
- Event Planning and Coordination.
- Supplier and Inventory Management.
- Conduct team briefings, allocate staff duties, and coordinate breaks.
- Maintain an exceptionally high standard of customer service.
- Ensure quality control is maintained on all food and drink products.
- Maintain strong team motivation and provide ongoing coaching.
- On-Site Event Supervision.
- Client Relationship Management.
- Event Managing
- Calm & Patience
- Problem Solving
- Adaptability
Front of House Supervisor | Feb 24 – May 24
@TheJetty Restaurant, Brisbane, Australia
Context and Company Description
The Jetty Restaurant, a renowned seafront dining spot in Brisbane with a 100-guest capacity, is celebrated for its exceptional seafood. I was hired to supervise and train a young, local team, enhancing service quality to match the restaurant’s culinary excellence.
Job Responsibilities:
- Team Supervision and Training.
- Guest Experience Management.
- Conduct team briefings, allocate staff duties, and coordinate breaks.
- Maintain an exceptionally high standard of customer service.
- Event and Special Occasion Coordination.
- Upselling and Promotion Implementation.
- Order Coordination with Kitchen.
- Revenue Handling and Reporting.
- Communication
- Empathy
- Attention to Detail
- Time Management
Mes Expériences
FR 
EN