Front of House
Front of House Supervisor | Feb 24 – May 24
@TheJetty Restaurant, Brisbane, Australia
Context and Company Description
The Jetty Restaurant, a renowned seafront dining spot in Brisbane with a 100-guest capacity, is celebrated for its exceptional seafood. I was hired to supervise and train a young, local team, enhancing service quality to match the restaurant’s culinary excellence.
Job Responsibilities:
- Presenting the Menu.
- Recommending Wine Pairings.
- Ensuring Table Setup.
- Taking Accurate Orders.
- Serving with Care.
- Monitoring Guest Satisfaction.
- Adhering to Hygiene Standards.
- Providing Personalized Service.
- Multi-Tasking
- Customer Focus
- Attention to detail
- Time Management
Catering FOH Staff | Jun 17 – Nov 22
C&N Caterer, MPA Restaurant Caterer, Skandi Caterer, Toulouse, France
Context and Company Description
Starting at 17 with Toulouse’s prestigious C&N Catering, I quickly learned the high standards of front-of-house service, etiquette, and precision required for events with clients like Airbus, FFR, and Safran. Building on this foundation, I expanded my experience with Skandi and MPA Catering, where I took on greater responsibilities and refined my expertise in event service.
Job Responsibilities:
- Welcoming and Greeting Guests.
- Serving Food and Beverages.
- Maintaining Presentation Standards.
- Coordinating with Kitchen Staff.
- Managing Guest Inquiries and Complaints.
- Observing Guest Needs.
- Adhering to Health and Safety Regulations.
- Assisting in Event Setup and Breakdown.
- Communication
- Teamwork
- Work Ethic
- Adaptability
Waiter | Dec 23 – May 24
Waterfront on the Pier, Melbourne, Australia
Context and Company Description
Waterfront on the Pier, a stunning Port Melbourne venue with a high-end restaurant and an upstairs event space for 150–200 guests, faced challenging times during my tenure. Hired amidst financial difficulties, I worked as front-of-house staff and later head bartender, constantly adapting and delivering exceptional service to help navigate the venue through this critical period.
Job Responsibilities:
- Maximizing Sales.
- Efficient Service.
- Customer Retention.
- Handling Complaints.
- Cost Awareness.
- Menu Knowledge.
- Team Collaboration.
- Maintain strong team motivation.
- Budget Awareness
- Physical Stamina
- Adaptability
- Wine Knowledge
Waiter, Runner | May – Sept 23 & 24 (Seasonal)
Divers Tavern, Broome, Australia
Context and Company Description
Divers Tavern, a lively and fast-paced sports bar in remote Australia, operates from morning until late and thrives during its bustling events. Known for its vibrant atmosphere, it’s never empty. I worked two seasons here as a versatile staff member, seamlessly handling both bar and floor duties during the same shifts to meet the venue’s dynamic demands.
Job Responsibilities:
- Preparing and Serving Drinks.
- Managing High-Volume Orders.
- Maintaining Bar and Floor Cleanliness.
- Ensuring Stock Replenishment.
- Handling Customer Payments Quickly.
- Addressing Guest Needs Promptly.
- Coordinating with Team Members.
- Monitoring Safety and Responsible Drinking.
- Anticipation
- Physical Stamina
- Efficiency
- Beer Knowledge
My Experiences
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